RETURN AND EXCHANGE POLICY
This return and exchange policy is applicable only for purchases made through our Website,
Boutique, and Official Drop Shippers (DS).
Return and exchange are only applicable for item(s) that are defected or damaged from our side,
mistaken delivery or exchanging size of products of the same price and category.

We will not be responsible for item(s) that are purchased through non-registered DS. Kindly visit
our Instagram pages @rossacollections for a full list of DS.

Complaints / Feedbacks:
Complaints must be lodged within 5 working days starting exactly on the day customer has
received the order.

Complaints made after the lapse of this period will not be entertained.
Kindly reach us via WhatsApp +6013-389 9938, or report to our email at
[email protected] Kindly specify your order number and product details, and kindly word your complaints.
– Attach reasonable proof (photo/video).
– Complaints lodged without complete information and proof will be considered incomplete and
rejected.

For complaints on item(s) purchased through DS:
– Customer must liaise with the DS within 5 working days after the receipt of goods.
– DS will then brings the issue to us.

All complaints will be entertained by the persons-in-charge at our Boutique or HQ.
Returns / Exchanges:

– Returns / Exchanges are strictly reserved for cases of product defects, damages, mistaken
delivery or exchanging size of products of the same price and category.
– Sale items and purchases made under promotions are non-returnable and non-exchangeable.
– Customers must WHATSAPP us first before proceeding with the returns/exchanges.
– Item(s) must be returned within 7 working days after receipt of the order.
– Item(s) must be returned in unworn, unwashed, and unaltered condition with all tags attached.
– Customers must notify the person-in-charge on any postages made and please be advised that
you are fully responsible for any return / exchange postage fees.

– Kindly update the parcel movements to us (tracking number).
– Customers will be responsible to ensure the item(s) are safely delivered.
– Exchanges will be processed within 7 working days after receipt of the returned goods.

Please return the product(s) to:
Rossa Boutique & Collections,
No. 11-01, Jalan Padi Emas 1/5,
Bandar Baru Uda,
81200, Johor Bahru,
Johor, Malaysia.

Refunds:
– We do entertain request of refunds ONLY for cases of stock-outs or defects that have no
replacements or beyond repair.- Please contact us and help us make your case.

Returns / exchanges on purchases made through our Zalora stores:
– Zalora have standard, built-in return/refund policies.
– Upon receiving the parcel, customers are advised to immediately check the item(s) received for
quality and quantity.
– Exchanges must be made by clicking the “return/refund” button on the Zalora app.
– Use the return airwaybill provided in the parcel to return the item(s) for free.
– Refunds will be initiated by Zalora to your account / e-wallet.

Returns / exchanges on purchases made through our Shopee stores:
– Shopee have standard, built-in return/refund policies.
– Upon receiving the parcel, customers are advised to immediately check the item(s) received for
quality and quantity.
– Exchanges must be made by clicking the “return/refund” button on the Shopee app.
– Kindly noted that customers are fully responsible for the postage fees for any returns /
exchanges if purchased the item other than from Zalora app.
– Refunds will be initiated by Shopee to your ShopeePay wallet if you wish to not exchange after
we notified you the item you order is sold out.

NOTE: Kindly remember that postage fees for returns / exchanges item(s) purchased on the
Zalora app only is free. You are fully responsible for the postage fees for any returns / exchanges
if purchased the item other than from Zalora app.

*We reserve the rights to alter this policy without prior notice. Kindly reach us at +6013-389
9938 (WhatsApp) or shoot an Email to [email protected] for further assistance.